• Offshore operation defined and established
  • Re-engineered customer experience and service operation
  • Career and performance management programme developed and embedded
  • Customer and staff satisfaction transformed
  • Multi channel retail strategy development and implementation
  • Organizational design and implementation
  • Reward program implementation
  • Contact centre – quick wins and re-engineering opportunities identified
  • Organisational design developed and implementation planned
  • Offshore/outsourced tender managed and delivered
  • Business coaching