If you are facing any of these challenges, then call us because we know we can help you.

  • Are you struggling to attract your ideal customers and/or staff?
  • Are you losing customers and/or staff too quickly?
  • Do you want to improve your conversion rates?
  • Does your average transaction value need to go up?
  • Do you want to strengthen your average margins?
  • Are you able to serve your customers demands effectively, in the way they want?
  • Is there a huge variance in the performance of your staff?
  • Do you feel that your competitors are leaner and faster than you are in responding to customer needs?
  • Are your customers happy? would they really recommend you?

We provide consultancy skills in key areas of customer delivery: Multichannel sales and service, operational efficiency, revenue development, cost management, culture and values.

We are different because…

  • We give you accountable, experienced, senior people each of whom will work on no more than three projects at any one time. We do not employ career consultants
  • We involve all audiences who have a role in delivering your customer experience. Also customers who have an interest in the service
  • We create a strategic plan that evolves into an action plan. We employ no theorists. We are solution focused
  • We do not provide off the shelf solutions
  • We use accessible language not jargon
  • We will write into our remuneration package an element which is paid if agreed success criteria are met
  • We have the proven experience to help you radically change your business for the better

Katila Limited - Registered in England No.  3846393

8 Croft Road, Brighton, East Sussex BN1 5JJ, UK  -  +44 (0)7903 344300