THE MANAGEMENT TEAM
Founder, Kate Lavender has spent over 10 years as a successful Director of Sales, Customer Service and Operations departments of blue chip organisations such as AIRMILES, AXA PPP healthcare and lastminute.com.
Kate has the enviable reputation for transforming businesses and their results, carefully balancing people, process, purpose and performance into the delivery of tangible business triumphs.
Kate’s passion is in proving the link between highly satisfied customers with well motivated staff who care about the customers experience. http://www.linkedin.com/in/katila/
Director, Tim Lavender’s career started out over 20 years ago as a software developer for BT were his role evolved into internal consultancy. His consultancy skills were honed at Grant Thornton and has since worked for clients such as AIRMILES and Cisco Systems, Inc. in their EMEA data centre.
Tim has a proven track record of successfully managing supplier relationships and designing and implementing solutions in often challenging situations with his natural talent of balancing the IT needs with the business demands to ensure successful delivery.
Consultant, Janet Syder has a strong natural aptitude for planning, data analysis, interpretation and effective project management honed through working in the banking, law and insurance industries for many years.
Commercially focused with the ability to balance practical thinking with delivering projects that support a strategic vision and changing business objectives. Janet has a real passion for delivering excellence and is able to make a positive, immediate contribution to fast-moving changing business environments. Janet is a strong team player with excellent interpersonal and influencing skills, and the ability to work with all levels.
Will Perry, Client Services Director, has an enviable track record at the BBC, latterly as Head of Action Learning on their award-winning Leadership Programme. Will has achieved much in his own right, working with clients as varied as; Virgin Holidays, B&Q, BBC, Age Concern and Grant Thornton.
Though his focus is on Management Development programmes, specialising in Action Learning, Executive Coaching and Neuro Linguistic Programming (being a qualified trainer of NLP), he enjoys utilising his consulting skills to deliver pragmatic results within the following business areas: customer service culture change projects, organisational development change projects, process re-engineering developing mission, values, developing creativity and innovation and fostering Knowledge Management networks.
TRUSTED PARTNERS
Graham Lay - White Horse Consulting
Graham has spent over 10 years as a successful Head of Customer Services and Operations and as a Lead Consultant for numerous blue chip organisations such as BT, Abbey, Prudential, Centrica and BSkyB. Graham has a proven track record in delivering significant improvements in Customer Satisfaction, Revenue and overall efficiency. Such tangible benefits have been based on his extensive leadership experience in Operations management, with a particular emphasis on effective change management.
Ray Martin
Ray is an accomplished business leader with a recognised ability to manage and motivate others to achieve their desired outcomes in a business context. Ray works all over the world with companies in the Financial Services, I.T., Pharmaceuticals and Energy sectors. He advises, coaches and mentors executives responsible for marketing, sales, customer service and business management up to board level. In addition to all of this, Ray received the (UK) Daily Telegraph/Sage Best Business Leader Award in 2002.
Mike Pegg - www.thestrengthsway.co.uk
Mike has spent the past 40 years working as a mentor. He specialises in helping people to build on their strengths and also build super teams. His many books include The Strengths Way, The Art of Mentoring, The Super Teams Book, The Strengths Toolbox and Strengths Coaching In 90 Minutes, the latter co-authored with Sue Moore. His clients include Microsoft, Sony, Digital Outlook, Harvest Digital, Chorion and The Search Works. Mike’s style has been described as pioneering, positive and yet immensely practical. Well-known for his generosity, Mike's web site provides many practical tools that people can download and use in their own way.
Lindsay Wittenberg - www.lindsaywittenberg.co.uk
Lindsay Wittenberg is an executive coach and career coach. She delivers career coaching (helping clients re-focus their careers and manage career transitions), leadership coaching (helping leaders to build their confidence and accelerate their effectiveness) and cross-cultural coaching (helping clients to overcome issues involved in working across national boundaries). Her approach is psychological and holistic: she works with the client’s core, inner person to facilitate transformational behavioral change, freeing them to make new choices on a sustainable basis. A French speaker, she worked and lived in Luxembourg for 13 years.
Kieron Murphy - www.theoutsourcedatabase.com
Kieron has worked in the Contact Centre industry for 25 years as an Interim Operations Manager, Consultant, and Trainer, on both the insourced and outsourced sides of the industry. This has included scoping projects, designing solutions, implementation, reinforcement, evaluation, and matching client requirements with suitable outsource partners.
Kevin Lawrence - www.odysseygrp.co.uk
Kevin is the founder and Managing Director of the Odyssey Group. With a background in; operational and sales management, strategy, service, communications and human resources, in the retail, construction services and insurance industries, Kevin’s pragmatic understanding of development theory and practice continues to add value across a broad range of businesses both nationally and internationally.
Katila Limited - Registered in England No. 3846393
8 Croft Road, Brighton, East Sussex BN1 5JJ, UK - +44 (0)7903 344300